iLog

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iLog software used by AppleCare support staff.

iLog is the support system used by AppleCare support staff. It allows AppleCare staff to view important information about your device, such as it's IMEI, Carrier, and network lock status. AppleCare representatives can also opt to network unlock 'any' (including AT&T locked devices) iPhone by clicking on the padlock next to the 'Wireless #' field from inside iLog.