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Difference between revisions of "ITunes Errors/Error Texts"

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m (expanded section involving SHSH; removed big list of identifiers that Models can be used for)
m (fix some mistakes)
 
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=== This device isn't eligible for the requested build ===
 +
=== This device isn't eligible for the requested build (TATSU declined to authorize this image on this device for this user) ===
 
{{main|SHSH}}
  
{{main|SHSH}}
 
{{see also|TinyUmbrella}}
  
{{see also|TinyUmbrella}}
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Apple doesn't sign the firmware anymore. If your device is an [[k66ap|Apple TV 2G]], [[k48ap|iPad 1G]], [[n88ap|iPhone 3GS]], [[iPhone 4]], or [[n81ap|iPod touch 4G]] and you have saved your SHSH blobs for the firmware you are installing, you are doing something incorrectly. If you don't have the SHSH blobs for the firmware you want, there is nothing you can do. If you are restoring to an [[Apple TV 3G]], [[iPad 2]] (or newer), [[n94ap|iPhone 4S]] (or newer), or [[iPod touch 5G]], there is no (publically disclosed) bootrom exploit to restore to older versions of [[iOS]]. You should still save your SHSH blobs using [[TinyUmbrella]] in case an exploit is discovered.
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Apple doesn't sign the firmware anymore. If your device has an [[S5L8920]] or [[S5L8922]] [[Application Processor|SoC]] or an [[S5L8930|A4]] to [[T8015|A11]] SoC and you have saved your SHSH blobs for the firmware you are restoring to, you are doing something incorrectly. If you don't have SHSH blobs for the firmware you are restoring to, there is nothing you can do. If you are restoring to a device with an [[T8020|A12]] or newer SoC, there is no (publicly disclosed) [[Bootrom|bootrom]] exploit to restore to older versions of [[iOS]]. You should still save your SHSH blobs in case an exploit is discovered. However, [[Odysseus]], [[OdysseusOTA]] or [[OdysseusOTA2]] can be used if the user has SHSH blobs, but it only works on some iOS versions and requires the device to be currently jailbroken.
   
 
=== The (Apple TV/iPhone/iPod/iPad) "XXXXXX" could not be restored because the firmware file is not compatible. ===
  
=== The (Apple TV/iPhone/iPod/iPad) "XXXXXX" could not be restored because the firmware file is not compatible. ===
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You are using the wrong firmware file (or it's corrupt). [[Firmware|Download]] the correct firmware file that matches your device. The firmware file's filename will contain the internal identifier of the device it's intended<!-- don't change: through hacks, one can put an incorrect firmware on a device; albeit it won't work --> for.
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You are using the wrong firmware file (or it's corrupt). [[Firmware|Download]] the correct firmware file that matches your device. The firmware file's filename will contain the internal identifier of the device it's intended<!-- don't change: through hacks, one can put incorrect firmware on a device; albeit it won't work --> for.
   
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To find out what firmware to download, locate your device with either your "A" or "M" model number on [[Models]] and look left at the "Identifier" column (just left of the "Color" column); firmwares for your device must begin with that string. Next, visit [[Firmware]] and find the version you want for your device.
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To determine which firmware should be downloaded, find your device's model numbers on [[Models]]. Look at the "Identifier" column; when downloading firmwares, the URL must contain that string. Alternatively, if you have iTunes 11 or later, you can click the device and click where the serial number is three times to show the "Product Identifier", which will show you what firmware you need. Once you have the identifier, visit [[Firmware]] and find the version you want for your device.
   
 
=== The (Apple TV/iPhone/iPod/iPad) "XXXXXX" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable. ===
  
=== The (Apple TV/iPhone/iPod/iPad) "XXXXXX" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable. ===
 
If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file to add the [[Cydia Server]]. Cydia cannot handle the requests for the baseband certificates. Maybe you tried to use SAM Activation method.
  
If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file to add the [[Cydia Server]]. Cydia cannot handle the requests for the baseband certificates. Maybe you tried to use SAM Activation method.
   
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=== There was a problem downloading the software for the (iPhone/iPod/iPad) “XXXXXXX” the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later. ===
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=== There was a problem downloading the software for the (Apple TV/iPhone/iPod/iPad) "XXXXXXX" the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later. ===
 
You need to disable both your [[wikipedia:Anti-Virus|Anti-Virus]] ''and'' your windows/security firewall in order for the update/restore to go through.
  
You need to disable both your [[wikipedia:Anti-Virus|Anti-Virus]] ''and'' your windows/security firewall in order for the update/restore to go through.
   

Latest revision as of 00:40, 29 August 2022

This device isn't eligible for the requested build (TATSU declined to authorize this image on this device for this user)

Main article: SHSH
See also: TinyUmbrella

Apple doesn't sign the firmware anymore. If your device has an S5L8920 or S5L8922 SoC or an A4 to A11 SoC and you have saved your SHSH blobs for the firmware you are restoring to, you are doing something incorrectly. If you don't have SHSH blobs for the firmware you are restoring to, there is nothing you can do. If you are restoring to a device with an A12 or newer SoC, there is no (publicly disclosed) bootrom exploit to restore to older versions of iOS. You should still save your SHSH blobs in case an exploit is discovered. However, Odysseus, OdysseusOTA or OdysseusOTA2 can be used if the user has SHSH blobs, but it only works on some iOS versions and requires the device to be currently jailbroken.

The (Apple TV/iPhone/iPod/iPad) "XXXXXX" could not be restored because the firmware file is not compatible.

You are using the wrong firmware file (or it's corrupt). Download the correct firmware file that matches your device. The firmware file's filename will contain the internal identifier of the device it's intended for.

To determine which firmware should be downloaded, find your device's model numbers on Models. Look at the "Identifier" column; when downloading firmwares, the URL must contain that string. Alternatively, if you have iTunes 11 or later, you can click the device and click where the serial number is three times to show the "Product Identifier", which will show you what firmware you need. Once you have the identifier, visit Firmware and find the version you want for your device.

The (Apple TV/iPhone/iPod/iPad) "XXXXXX" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.

If you want to upgrade or downgrade the baseband, make sure you didn't change the hosts file to add the Cydia Server. Cydia cannot handle the requests for the baseband certificates. Maybe you tried to use SAM Activation method.

There was a problem downloading the software for the (Apple TV/iPhone/iPod/iPad) "XXXXXXX" the network connection was reset, make sure your network settings are correct and your network connection is active, or try again later.

You need to disable both your Anti-Virus and your windows/security firewall in order for the update/restore to go through.

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