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iTunes Errors

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Revision as of 05:41, 7 September 2010 by Http (talk | contribs) (3002 timeout)
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Most of the errors can be found here

Here is a list of iTunes errors that could appear during a restore or a USB connection via iTunes:

Error -9815

Set exact date, restart computer. See also Apple's KB article.

Error -9814

Set exact date, restart computer. See also Apple's KB article.

Error -9812

Probably also a problem with your system's time.

Error -9808

Computer system time incorrect.

Error -9800

Set exact date, restart computer. See also Apple's KB article.

Error -50

Delete Storm Vedio, QuickTime, iTunes, then reinstall iTunes. See also Apple's KB article.

Error -35

Error when downloading songs purchased on iTunes. Also see Apple's KB article.

Error 1

Unable to downgrade. Try changing the USB port (the back one of chassis is better) and restart computer.

The installed version of iTunes may also be too old. Update iTunes.

Error 2

Sn0wbreeze 1.6 Custom Firmware has a ASR patch problem. Use sn0wbreeze 1.7 or PwnageTool. Device isn't bootable.

Error 6

Not enter the downgrading mode, change USB port (the back one of chassis is better) and restart computer.

Error 9

Seems to be a kernel panic. After patching kernel in PwnageTool with custom patches, restore failed with this. iRecovery then showed increased kernel panic count.

Error 10

LLB is missing from the IPSW. The device cannot be booted up. The trick to skip the baseband update no longer works.

Error 11

Removed bbfw file in the firmware folder of an unzipped IPSW.

Error 13

Occurs when you want to install a beta firmware with iTunes for Windows (actively blocked by Apple; beta users are developers and therefore must have a Mac).

Error 13 may also signify a USB problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.

Error 14

Custom firmware update fail (PwnageTool). You have to restore the device with a custom firmware. Update to a custom firmware isn't working. Device isn't bootable. 2

USB Problem. Check the USB connection and try other direct ports or maybe the USB cable is an older one. Device isn't bootable.

Error 17

Custom firmware update fail (sn0wbreeze). You have to restore the device with a custom firmware. Update to a custom firmware isn't working. 2

Error 20

Error when downgrading 2.0 to 1.1.1.

Error 23

Cannot restore or update due to hardware problems.

  • In software you have to set default web browser.
  • In hardware, it's a communication problem. Check all connections, also try to change battery.

Error 26

False version of the NOR flash firmware. Use the correct sn0wbreeze version.

Error 28

Hardware error. Return your device to Apple if possible. The problem is a bad dock connector on the iPhone. Must change the connector.

Error 29

See Apple discussions thread about this problem.

Error 37

iPod touch 2G LLB patched with the 0x24000 Segment Overflow was used on an iPhone 3GS custom firmware. Known on damaged bundles from unofficial PwnageTool distributions or bundles.

Error 1002

Error when restoring.

Error 1004

This is caused by a failure to match the Baseband Nonce currently in memory to the Nonce returned in the Baseband Firmware SHSH blob. This happens if you edited the hosts file (Sauriks Server) or you are using TinyUmbrella. Use TinyUmbrella and "Kick Device Out Of Recovery" to boot. 1

Error 1013

Restart computer; change computer; reinstall system, if iPhone is always in restoring mode: XP users can jump from restoring mode with ibus; MAC users can use iNdependence. (usually on the iPhone with 1.0.2 firmware downgraded from 1.1.1)

Error 1014

This occurs when you try to downgrade your phone's baseband.

Error 1015

Restart computer; change computer; reinstall system, if iPhone is always in restoring mode: XP users can jump from restoring mode with ibus; MAC users can use iNdependence. (usually on the iPhone with 1.1.1 firmware downgraded from 1.1.2) Baseband firmware on the IPSW is higher than the baseband firmware on the iPad/iPhone. 1

Error 1413

Restart computer; change USB port; reinstall system. See also Apple's KB article.

Error 1415

Restart computer; change USB port; reinstall system.

Error 1417

Restart computer; change USB port; reinstall system.

Error 1418

Restart computer; change USB port; reinstall system.

Error 1428

Restart computer; change USB port; reinstall system. (downgrade from www.iphonebus.com)

Error 1600

Custom firmware can't be restored on a device with DFU Mode. Use Recovery Mode.

Error 1602

Restart computer; change computer; reinstall system.

Error 1603

False kernelcache patch. Known on damaged bundles from unofficial PwnageTool distributions or bundles. See also Apple KB article

Error 1604

Device was not pwned (signature checks were not blocked). Custom firmware can't be restored.

Error 1611

iTunes tried to enter the Restore Mode, but the device turned back to the Recovery Mode.

Error 1619

iTunes is too old and couldn't read the iPhone in Recovery or DFU Mode. Please update iTunes and try it again.

Error 1644

IPSW was moved during prepare with iTunes. Try it again and don't move the IPSW.

Error 2002

iTunes can't connect because another program is using it or it's disconnected during the Apple Server check.

Error 3XXX

iTunes can't connect to gs.apple.com. Maybe Port 80 and Port 443 is blocked. Open it on your router.

Error 3002

Update to an older firmware isn't working, because Apple is no longer handing out SHSHs for the device/firmware combination. Or a timeout checking Apple server - retry later.

Error 3004

No internet connection during the firmware restore.

Error 3014

False edited hosts. The SHSH request couldn't be completed. No connection to the Apple Server, Sauriks Server or localhost.

Error 3194

Occurs when trying to install an old firmware and Apple's server disallows the installation. The only solution is to have SHSH backup and modify the hosts file to point to Saurik's Cydia server where they are backed up (or localhost if you have it yourself).

Error 3195

"An internal error occurred." Missing SHSH for the firmware. Maybe the same as "This device isn't eligible for the request build." but with an cache error.

Error 11222

A security software you have installed may be conflicting with iTunes.

0xE8000022

Error in your firmware files. Restore.

0xE800003D

False permissions in the Carrier Bundle folder. Restore, update or fix the permissions from the carrier bundle to update the carrier settings via iTunes.

0xE800006B

Device was suddenly unplugged. iTunes couldn't connect with the device. Try it again.

0xE8000065

sn0wbreeze custom firmware error on USB connection. Unplug the device, reboot it, and plug it in again.

This device isn't eligible for the request build

Apple doesn't sign the firmware anymore. See SHSH.

The iPhone "xxx" could not be restored because the firmware file is not compatible.

You downloaded the wrong firmware file (or it is corrupt). Download the correct firmware file that matches your device. Here's an overview of file names (beginning) and devices:

1 Use TinyUmbrella (Kick Device out of Recovery), iRecovery or redsn0w Lite and enter "setenv auto-boot true", "saveenv", "reboot" to boot.

2 Device isn't bootable, but a custom firmware can be restored if it has a jailbreak and the requirements.

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